Privacy Policy

📜 Policies

Effective Date: 6 December 2024

Website: https://zeshanamin.com
Jurisdiction: Applicable under Pakistani law and international best-practice standards for data protection.

1. Privacy Policy

This Privacy Policy explains how this Website (“we,” “our,” “us”) collects, uses, safeguards, and discloses information when Users (“you,” “your”) access or interact with our digital platforms and services. We are committed to protecting your privacy, ensuring transparency, and complying with applicable data protection laws.

1.1 Data Collection

We may collect the following categories of personal and non-personal data depending on your interaction with the Website:

Personal Data Provided by Users:
- Name, email address, phone number (when filling forms, enrolling in courses, or contacting support).
- Payment details (processed securely through third-party gateways; we do not store complete card/financial information).
- Account credentials if you register on the Website.
Technical & Usage Data:
- IP address, browser type/version, device identifiers, and operating system details.
- Session activity (time spent, pages visited, navigation behavior).
- Referral sources (how you reached the Website).
Communications & Preferences:
- Information you provide voluntarily through emails, Telegram, or group discussions.
- Marketing preferences such as whether you wish to receive promotional emails.

1.2 Data Security

Protecting your information is a top priority. We implement strict administrative, technical, and physical safeguards, including:

Encryption Protocols: Sensitive transmissions (e.g., payment data) are secured using industry-standard SSL/TLS encryption.
Secure Storage: Personal data is stored on servers with restricted access and regularly updated security measures.
Access Controls: Only authorized staff are permitted to handle user data, and they receive regular data protection training.
Monitoring & Auditing: Systems are monitored for unusual activity, with routine security audits performed.

⚠️ While we employ best-in-class measures, no system can guarantee absolute security. Users share information at their own risk.

1.3 Cookies & Tracking Technologies

The Website uses cookies and similar tools to improve performance, personalize content, and analyze usage:

Essential Cookies: Enable core functionalities like login sessions and shopping cart operations.
Analytics Cookies: Help us understand how users interact with the Website (e.g., Google Analytics).
Preference Cookies: Store language, region, or content settings.
Marketing Cookies: Used for tailored promotions (only if you consent).

You can disable cookies through browser settings, though some features of the Website may become unavailable.

1.4 User Rights

We respect your rights regarding personal data. Subject to applicable law, you are entitled to:

Access: Request details of personal information we hold about you.
Rectification: Correct inaccuracies or update incomplete information.
Deletion (“Right to be Forgotten”): Request erasure of your personal data when no longer necessary for stated purposes.
Restriction: Limit the processing of your personal information in certain cases.
Data Portability: Request a copy of your personal data in a structured, machine-readable format.
Objection: Opt-out of direct marketing or withdraw consent at any time.

Requests can be made via our contact email provided below. Identity verification may be required to prevent misuse.

1.5 Third-Party Disclosures

Data may be shared only with trusted service providers (e.g., hosting companies, payment processors) under strict confidentiality obligations.
We do not sell, rent, or trade personal information.
Data may be disclosed when required by law or to protect rights, property, or safety.

1.6 International Transfers

Where data is transferred across borders (e.g., to servers outside your home country), we ensure such transfers are compliant with applicable legal protections, including GDPR-equivalent safeguards where relevant.

1.7 Retention of Data

Personal data is retained only as long as necessary for educational, legal, or administrative purposes.
Marketing consent data is retained until you opt-out.
After expiration, data is securely deleted or anonymized.

1.8 Contact Information

For privacy concerns or data rights requests, contact:

Muhammad Zeshan
📧 inquiries@zeshanamin.com
🌐 zeshanamin.com

2. Refund / Return Policy

This Refund / Return Policy governs all transactions made through this Website and outlines the rights and obligations of both the purchaser (“User,” “Customer,” or “You”) and the service provider (“We,” “Our Team,” “Instructor,” or “Us”). By purchasing any course, training session, or digital product through this Website, you acknowledge and agree to the following terms regarding payments, refunds, and returns.

2.1 General Principle

All payments made for courses, digital training programs, or related services are final and non-refundable unless explicitly stated otherwise in this document.
Because our offerings are digital services and knowledge-based content (e.g., online classes, recordings, course materials), once access has been granted, the value is deemed delivered and cannot be returned in the same manner as a physical product.

2.2 No Refund After Access

Once a User has successfully enrolled in a course and received access to:
- Live sessions,
- Course recordings,
- Training materials,
- Exclusive discussion groups or resources,
  the payment becomes non-refundable under all circumstances.
This rule applies regardless of whether the User chooses to attend or utilize the provided materials after access has been granted.

2.3 Duplicate or Erroneous Transactions

In the rare event that a Customer is charged more than once for the same transaction due to a technical error (e.g., payment gateway malfunction or duplicate payment), the User must notify us immediately with supporting evidence such as:
- Payment receipt,
- Transaction reference number,
- Proof of deduction from their account.
After internal verification, the duplicate payment amount will be refunded in full or adjusted against future services.

2.4 Cancellations Before Enrollment Confirmation

If a Customer initiates payment but their enrollment is not yet confirmed (e.g., due to system error, verification pending, or class being unavailable), the Customer is eligible for a full refund of the paid amount.
Refund processing in such cases may take 7–14 business days, depending on the payment method used.

2.5 Non-Transferability

Payments are non-transferable. Once a User has secured a seat in a course or training batch, the amount paid cannot be transferred to another person, account, or future batch unless explicitly allowed by our administrative team in writing.

2.6 Installment Plans

If the service provider has offered an installment-based payment option:
- The Customer is required to complete all installments by the due dates to maintain access.
- Failure to pay remaining installments will result in suspension of course access until dues are cleared.
- Any partial payments made are non-refundable and will be forfeited if the User discontinues participation.

2.7 Exceptional Circumstances

Refunds may only be considered under the following exceptional cases, subject to written approval:

Course Cancellation by Us: If, for unforeseen reasons, the entire training program is permanently canceled before commencement, a full refund will be issued.
Technical Inaccessibility: If a Customer is unable to access the digital platform due to proven technical incompatibility (not caused by user error, outdated systems, or unstable internet), and no alternative solution can be provided.

In such cases, the decision to grant a refund remains solely at our discretion, and processing may take up to 14 business days.

2.8 Dispute Resolution

Any disputes regarding payment or refunds must first be communicated directly to our support team via the official contact methods listed on this Website.
If unresolved, the matter will be handled under the applicable local laws of the region where the service provider is registered.
Customers agree not to initiate chargebacks without first providing us an opportunity to resolve the issue in good faith.

2.9 Final Disclaimer

By completing a purchase on this Website, you acknowledge that:

You have carefully read and understood this Refund / Return Policy.
You accept that all sales are final except for the limited exceptions outlined above.
This policy is binding, and failure to read or understand it does not exempt you from its enforcement.

3. Shipping / Service Policy

This Shipping / Service Policy governs the manner in which all digital services, courses, and related materials (“Services”) purchased through this Website are delivered to Users. Since we provide digital learning solutions rather than physical goods, the term “shipping” herein refers to the process of granting service access, delivering digital content, and ensuring timely availability of resources.

3.1 Nature of Services

All offerings on this Website consist of intangible, non-physical products such as:
- Live online training sessions,
- Recorded class lectures,
- Course materials and digital files,
- Exclusive group access (Telegram, YouTube streams, or other platforms),
- Certifications upon successful course completion and assessment.
As such, no physical shipping or courier delivery is involved.

3.2 Service Delivery Method

Upon successful payment confirmation and verification, Users will receive:
- Enrollment Confirmation via email,
- Access Credentials or direct links to the class platform (YouTube private streams, Zoom, Telegram group, or equivalent),
- Resource Materials (e.g., PDFs, slides, or tools) provided digitally within the course duration.
Access to services is typically delivered through:
- Email communication,
- Messaging platforms (Telegram or WhatsApp official channel),
- This Website’s account dashboard (if applicable).

3.3 Delivery Timelines

Immediate Access Products: Some digital files or pre-recorded lectures are delivered instantly upon payment confirmation.
Scheduled Services: Live classes or training sessions are delivered according to the announced batch schedule (e.g., daily or weekly sessions).
Recordings & Materials: Lecture recordings are usually made available within 24–48 hours after a live class concludes.
Certification: Certificates are delivered digitally within 7–14 business days after successful completion of the course, subject to passing the required assessments.

3.4 User Responsibilities

It is the Customer’s responsibility to ensure:
- A stable internet connection,
- Updated software (Zoom, Telegram, or YouTube login, where applicable),
- Correct contact details at the time of purchase to avoid delays in receiving access.
The service provider cannot be held liable for failures caused by the User’s own technical limitations or negligence (e.g., outdated device, unstable internet, or wrong email/phone number provided).

3.5 Provider’s Responsibilities

We commit to:

Delivering all purchased services on the timelines announced.
Providing alternate access (e.g., recordings) if the User cannot attend a live session.
Ensuring reasonable technical support in case of access issues.
Maintaining professional standards in course delivery, teaching, and communication.

3.6 Delays and Exceptions

While we strive to provide uninterrupted services, delays may occur due to:
- Platform outages (e.g., Zoom, YouTube, Telegram disruptions),
- Force majeure events (natural disasters, internet blackouts, power failures),
- Instructor’s emergency or unavoidable absence.
In such cases, affected services will either be:
- Rescheduled at the earliest possible time, OR
- Replaced with equivalent recordings/materials.
Such delays do not constitute grounds for refunds (refer to Refund / Return Policy).

3.7 Completion of Delivery

Services are considered fully delivered once:
- Access has been granted to the scheduled sessions and recordings,
- Course resources are made available, and
- The certification (where applicable) has been issued digitally.
After delivery, it is the Customer’s responsibility to download, store, or back up provided materials for personal use.

3.8 Governing Terms

This Shipping / Service Policy works in conjunction with our Privacy Policy and Refund / Return Policy.
By enrolling, the User acknowledges understanding that all services are digital, time-bound, and non-physical in nature.

4. Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of this Website, its digital courses, and associated services. By accessing, enrolling in, or using any part of the services, the User agrees to be legally bound by these Terms. If the User does not accept these Terms, they should refrain from using the services offered.

4.1 General Rules of Use

Eligibility:
- Services are intended for individuals aged 16 years and above.
- By enrolling, the User represents that they meet this requirement and are legally capable of entering into a binding agreement.
Accountability:
- Users must provide accurate, current, and complete information during registration and enrollment.
- Users are solely responsible for safeguarding their login details and preventing unauthorized access.
Intellectual Property Usage:
- All course materials, recorded lectures, slides, notes, and supporting files remain the intellectual property of this Website.
- Users are granted a non-transferable, limited license to access and use materials strictly for personal learning purposes.
- Copying, redistributing, or reselling materials without written permission is strictly prohibited.

4.2 User Obligations

Users must:
- Respect the learning environment and other participants.
- Avoid misuse of provided tools, content, or knowledge in unlawful activities.
- Ensure compliance with local, national, or international cyber laws when practicing learned techniques.
- Not impersonate others or misrepresent affiliation with this Website.
- Promptly notify the provider of any unauthorized use of their account.

4.3 Limitations of Service

Services are educational in nature and are not a guarantee of employment, income, or professional outcome.
While real-world ethical hacking practices are demonstrated, certain advanced or illegal techniques are excluded in accordance with applicable laws.
Service availability may be subject to periodic updates, maintenance, or instructor scheduling.
Recordings and course access may be limited to a specified duration after course completion.

4.4 Disclaimers

The content is provided “as is” and “as available” without warranties of any kind, express or implied.
No assurance is given that:
- Services will be uninterrupted or error-free,
- All vulnerabilities, tools, or techniques taught will remain functional,
- The knowledge gained will guarantee specific outcomes (e.g., job placements or certifications outside this Website).
The Website disclaims responsibility for:
- User’s misuse of tools or knowledge,
- Technical failures beyond our control (e.g., internet outages, platform downtime),
- Any data loss resulting from User’s negligence.

4.5 Limitations of Liability

To the maximum extent permitted by law:
- The Website, instructors, and associated team shall not be held liable for any direct, indirect, incidental, or consequential damages arising from use of services.
- Liability is strictly limited to the amount paid by the User for the specific course or service.
- Users agree that applying hacking techniques outside of authorized labs or environments is at their own risk and sole responsibility.

4.6 Third-Party Platforms

Certain services may be delivered through third-party platforms (e.g., YouTube, Telegram, Zoom).
Users are subject to the terms and policies of those third parties in addition to these Terms.
The Website shall not be held liable for disruptions, data issues, or policy changes made by third-party providers.

4.7 Code of Conduct

Users are required to:
- Maintain professionalism and respectful communication during classes or group discussions.
- Avoid sharing offensive, defamatory, or illegal content.
- Follow instructor guidelines during penetration testing labs or demonstrations.
Violation of this code may result in suspension or termination of access without refund.

4.8 Governing Law and Jurisdiction

These Terms shall be governed by and construed under the laws of Pakistan.
In the event of disputes, the parties agree to submit to the exclusive jurisdiction of the courts located in Lahore, Pakistan.

4.9 Amendments

The Website reserves the right to amend, update, or modify these Terms at any time.
Continued use of services after changes constitutes acceptance of the updated Terms.

4.10 Acceptance

By enrolling in a course, accessing materials, or participating in online sessions, the User confirms that they have read, understood, and agreed to abide by these Terms & Conditions.